It is customers that make a business, any person can come
up with a business idea but without customers it is not a business.
We at Your
Post are committed to our customers as it is them that have founded our business
through supporting us.
We in turn recognise that times are difficult for our
customers and that is why we have vowed never to raise our service plan costs,
we have also decided to give all of our customers a 5% discount year on year on
all our service plans upon renewal. This means that at the end of year 1 every
customer will receive a 5% discount, at the end of year 2 this will increase to
10%, at the end of year 3 the discount will be 15% and this will increase each
year.
Our plan is by year 20 that any customer who has stayed
with us will receive their service plan free of charge. We do not know of any
other business that has set this goal for their loyal customers.
We started Your Post on a wing and prayer. We knew quite
clearly that there was a need for our service but yet we had to get the word
out whilst on a budget.
We found that the best form of advertising was word of
mouth, whilst this may be a slow advertising medium it has had great success.
We have never paid for an advert and we aim to keep it that way. Our customers
will decide if we provide a good service and to date we have only grown.
Thank you to all of our customers for trusting us and
supporting our business.
After reading many Facebook posts and group conversations from full time vanlifers, people living aboard their boats and static caravan owners living on non residential parks it became evidently clear that their was a need for this service.
Many similar services exist today but we conducted a large amount of research as to what works and what does not. We found that the price point for these services was often excessive and not affordable for most people on a tight budget, we found that many of the services imposed high costs for mail scanning and forwarding, a number of services also failed to open and forward mail in a timely fashion.
We found a lot of the services unreliable in what they claim to offer with poor of inefficient service standards and delay to their customers post.
We further found that all those we spoke to and heard about that not one would allow the registration of a vehicle, drivers licence or other agency to that address or would open a mail box for anyone that had no postal address.
With the above in mind we decided to challenge what people felt was the normal and set about opening Your Post. Our main users are individuals and businesses with a 70 / 30 split in usage. We will never turn an applicant down for a mailbox as people come from all walks of life and backgrounds.
If you want a first class customer service then you really are in the right place, we are flexible, we make a living and do not dream of huge profits, we take care of our customers and put simply we offer the very best service you will find along with clear and transparent pricing.
We hold great hope for our future, our customers are
supporting us and our customer base grows weekly. We strive to deliver a first class
customer service and often we deliver where others fail.
As more and more people choose to move away from the
bricks and mortar shackles this opens up new potential customers.
We are here to stay and ensure our customers receive the
best service.